At Metalhousesign.com, we aim to deliver your Personalized Metal Signs within 4-6 business days. Kindly note down key points regarding our shipping policy:
General Shipping Information
Currency:
All prices are listed in USD.
Delivery Times & Costs:
Shipping costs and estimated delivery times are calculated at checkout. While we strive to meet the stated timelines, delays may occur, and the advertised shipping time frame is not a contractual guarantee.
Order Finalization:
Once an order is placed, it cannot be modified, including changes to shipping addresses or methods. Please review your order carefully before completing your purchase.
For international orders Only:
Customs & Import Duties
Customs and import duties may apply upon arrival in your country. These charges are the responsibility of the recipient and are beyond our control.
Customs policies vary by country. We recommend contacting your local customs office for detailed information.
Delivery Liability
Stolen Packages:
This is mandatory to give your signature prior to purchases for added security. As we will not be responsible for packages stolen after delivery.
Carrier Delays:
Shipping delays caused by carriers are beyond our control. We are not liable for late deliveries and will not issue shipping refunds for delayed orders. If you have concerns about delivery time, please contact the shipping carrier directly.
Delivered but Not Received:
If tracking shows the package was delivered but you did not receive it, please contact the carrier to investigate. We cannot be held responsible for packages marked as delivered.
International Orders & Tracking
If you choose a non-trackable shipping option, we cannot guarantee delivery. Refunds will not be issued for unreceived international packages shipped without tracking.
- Delayed orders shipped via non-trackable services are non-refundable.
- Returns Due to Undeliverable Addresses
- If a package is returned to us as undeliverable, we will issue a refund for the order total, excluding shipping charges.
Refund Policy
If your order qualifies for a refund, ensure you check your bank or PayPal account first. Contact us if you encounter any issues.
We appreciate your understanding of our policies and are committed to providing the best service possible. If you have any questions, feel free to reach out to us before placing your order.